4. WORKSHOPS 4.1 Delivering Information, Advice and Guidance (IAG) to Adults Presenters: Marcus Bell, DfEE Sandra Furby, Future Prospects,York DfEE wishes to establish a service which is local, accessible, of good quality and coherent. Future Prospects,York Sandra Furby described the key features of the outreach service of Future Prospects' IAG Pathfinder project. The project is focused on providing a service in the community, securing the confidence of partners and clients and providing a client-centred, holistic approach. Issues: Provision for adults and young people needs to be coherent at local level As a public service, clients needs should be identified. The service also needs to be impartial and independent The need to involve voluntary organisations in information, advice and guidance How the Pathfinder projects relate to the University for Industry The role of local Learning and Skills Councils in driving policy in this area - how much autonomy will they have? Need to increase the amount of guidance in IAG