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"The Toolkit" - Practice, Progess and Value |
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Contents Page |
Foreword by the Secretary of State |
Introduction and Summary |
What is a Learning City? |
The Learning City |
Taking the First Steps |
The Structure of this Guide |
The Three Strands of Development |
Strand One: Partnership |
Strand Two: Participation |
Strand Three: Performance |
Useful Publications
Strand Three: PerformanceTowards a Model of Value Added What value does becoming a learning city add to their communities? This part of the guide seeks to develop an approach which enables learning cities to assess their performance and the value which their activities add. Performance review and evaluation systems have grown over the past decade, though sometimes not helpfully. The focus has tended to be on measuring performance and "value for money", often in terms of costs, volume of service, utilisation rates, time targets and productivity. Indicators of service quality, customer satisfaction and achievement of goals have often been neglected. Quantitative data has been typically privileged over qualitative data. Learning cities need to avoid the flaws of many performance assessment systems and seek to replicate the best practice.
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| A Strategic Plan for Developing Performance Evaluation
Think total, but plan piecemeal in stages:
Establish this agenda as a three year plan. |
Three stages are proposed for learning cities to create the capacity to evaluate their performance. Each is discussed in turn. They are:
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